Return & Refund Policy

We want you to be happy with your purchase. If something is wrong with your order, please contact us at support@keepergift.com, and we will do our best to help.

Our 30-Day Return and Refund Policy covers the following situations:

• The item received is damaged, defective, or broken.
• The wrong item or size was delivered.
• An item is missing from the package.
• The item is significantly different from its product description.

For a change-of-mind return, the product must be unused, unworn, and returned in its original packaging within 30 days after delivery. The customer is responsible for the return shipping cost.

The following situations are not covered:

• The request is submitted more than 30 days after delivery.
• The product was damaged through misuse, improper handling, or poor maintenance.
• The item has been used, worn, washed, altered, or damaged by the customer.
• The customer provided an incorrect shipping address or ordered the wrong product or size.
• The item is a gift card or is clearly marked as final sale.

How to Submit a Claim

Please email support@keepergift.com and include:

• Your order number.
• A description of the problem.
• Clear photos or videos of the item.
• Photos of the package and shipping label if the item is damaged or missing.
• Your full delivery address and contact information.

Please do not return an item before contacting us. If your claim is approved, we will provide return or replacement instructions.

If the problem was caused by us or occurred during shipping, we may provide a free replacement or refund. In some cases, you may not need to return the original item.

Refund Time

Approved refunds will be issued to the original payment method within 5 business days. Depending on your bank or payment provider, it may take an additional 5–14 business days for the refund to appear in your account.